Privacy Policy

At MaxBot, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including the WhatsApp API integration, chatbot solutions, and WooCommerce plugin.


1. Information We Collect

  • Account Information: Your name, email address, phone number, business name, and payment details when you register.
  • WhatsApp Data: Messages sent or received through our API, metadata (e.g., timestamps, sender ID), and media content when applicable.
  • Device & Usage Data: IP address, browser type, operating system, device identifiers, and actions taken on our platform.
  • Customer Data: When using our WooCommerce plugin or chatbot, we may process your customers' phone numbers, cart details, and responses.

2. How We Use Your Information

  • To provide and maintain our services, including WhatsApp API access and plugin features.
  • To personalize your experience and improve performance and reliability.
  • To communicate with you, send system notifications, and respond to inquiries.
  • To monitor system usage and prevent fraud or abuse.

3. Sharing and Disclosure

  • We do not sell or rent your personal data to third parties.
  • We may share data with service providers (e.g., hosting, payment processors) under strict confidentiality agreements.
  • If required by law, we may disclose information to government authorities.

4. Data Retention

We retain your data as long as your account is active or as needed to comply with legal obligations. You may request deletion of your data at any time.


5. Data Security

We use industry-standard encryption, access controls, and secure servers to protect your information. We regularly audit our systems for vulnerabilities.


6. Your Rights

  • You may access, update, or delete your personal information from your account dashboard or by contacting support.
  • You may opt-out of marketing communications at any time.
  • If you are in the EU or California, you have specific legal rights under GDPR/CCPA.

7. Children's Privacy

Our services are intended for businesses and are not directed at individuals under the age of 16. We do not knowingly collect data from minors.


8. International Transfers

MaxBot operates globally. Your data may be stored and processed in countries outside your own, where data protection laws may differ.


9. Changes to This Policy

We may update this policy periodically. We will notify you of major changes via email or platform notification.


10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at: info@maxbot.live